Shop Manager
Full Time • Slice on Broadway
The responsibility of the Shop Manager is to assist the General Manager in the business and operational functions of the Pizza Shop including the supervision of Crew Members and Crew Associates and meeting store objectives. The Shop Manager is also required to perform all other functions in the Pizza Shop based on volume and staffing.
Shop Manager Duties and Functions:
Shop Manager Duties and Functions:
- Direct overall activities and performance of Crew Members.
- Conduct orientation and oversee the training of new Crew Members and Crew Associates.
- Develop Crew Members and Crew Associates by providing ongoing feedback, and establishing performance expectations and discipline (as needed).
- Manage and direct Crew Members and Crew Associates’ preparation and presentation of menu items according to Company standards of quality, consistency, and timelines.
- Create Crew Members’ and Crew Associates’ daily prep list for various food items including pizza toppings, sandwich items, salads, sauces, and pre-preparation of ingredients for all menu items.
- Ensure compliance with operational standards, Company policies, federal/state/local laws, and ordinances and take prompt corrective action where necessary.
- Enforce Crew Member’s and Crew Associates’ compliance with Company’s dress code and personal hygiene requirements.
- Investigate and resolve complaints concerning food quality and/or service.
- Enforce all ServSafe guidelines.
- Ensure a safe environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a customer, Crew Member or Crew Associate is injured.
- Report injuries or any unsafe conditions and/or work practices to the General Manager.
- Respond to customer complaints, taking any and all appropriate actions to turn dissatisfied customers into return guests.
- Prepare schedules for all shifts taking into account anticipated sales volume and service requirements.
- Keep General Manager promptly and fully informed of all issues (i.e., problems, unusual matters of significance, and positive events) and recommend courses of action when appropriate.
- Perform all functions of the Pizza Shop as needed (including delivery, cleaning, and sanitizing) and/or as directed by General Manager.
Minimum Requirements:
- College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable.
- Proficiency with computers (MS Word, Excel).
- Knowledge of restaurant functions including food planning and preparation, purchasing, sanitation, security, Company policies and procedures, personnel management, recordkeeping, and preparation of reports.
- Must possess a valid driver’s license.
- Must be able to comply with oral and written instructions and communicate and exchange accurate information so that others will understand.
- Must be ServSafe certified.
- Hours may vary and Shop Manager must fill in for his/her Crew Members (when necessary) or if emergencies arise.
- Must be willing to work evenings, weekends, and holidays.
- Must be willing to work approximately 50 hours per week.
Physical Demands:
- Remain in a stationary position for substantial periods of time, move and traverse within the shop as necessary, position self to perform functions required by the Crew Member position, observe details at close range, communicate effectively, operate a computer and other digital devices, transport/move products, and goods weighing up to 50 pounds.
Working Conditions:
- Working conditions involve noise, heat, changes in temperature, odors, moisture, and other conditions common in a restaurant.
Performance of Essential Functions:
- The Shop Manager must be able to perform the essential functions of the Shop Manager position satisfactorily. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Compensation: $42,900.00 - $48,620.00 per year
WANT TO WORK AT SLICE ON BROADWAY? HERE IS WHAT WE ARE ALL ABOUT...
Passion, purpose, and consistency These are the building blocks on which Slice on Broadway built its foundation. Slice on Broadway's success depends on our people. Our business can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. We recognize, however, that success is not only measured by sales, guest counts, and numbers alone. We are measured as much by the way in which we achieve our goals, as we are by the actual achievements themselves. We believe that a commitment to uncompromising values and integrity should always guide our decisions and actions as we pursue our goals.
Following are the core values that form the foundation of our measurement of success:
- We believe in providing legendary service. Customers remember their experience and how they were treated. Our goal is to provide that kind of unique and genuine experience every time
- We believe that good enough isn’t. We never stop trying to do it better, no matter how good we are. We constantly strive to "raise the bar."
- We believe our continued success depends on teamwork.
- We know that great achievements are only possible by helping and respecting each other.
- We strive to create an environment that our crew looks forward to each day.
- We believe in personal accountability and avoid blaming others when things don’t turn out as planned.
- We work to build trust with others in each and every transaction and interaction.
We recognize that honesty and trust form the bond that holds organizations and relationships together.
Passion ~ Pizza | Purpose ~ Legendary | Consistency ~ Always
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HEALTH INSURANCE
We are pleased to be able to offer eligible Crew Members health care benefits through UPMC Health Plan. The Company will pay 50% (fifty percent) of the Health Insurance Premium for qualified full-time management Crew Members and 25% (twenty-five percent) for non-management Crew Members. For a Crew Member to be eligible member must be full-time and must work a minimum of thirty (30) hours per week on a regular and consistent basis. Employees are eligible for benefits 90 (ninety) days after the first day of employment
401K PLUS COMPANY MATCH
The Company offers Crew Members a 401(K) Plan plus company match. In order for a Crew Member to be eligible member must be full-time and must work a minimum of thirty (30) hours per week on a regular and consistent basis. Employees are eligible for benefits 90 (ninety) days after the first day of employment
CREW MEMBER ASSISTANCE PROGRAM
From time-to-time, virtually everyone can use support in managing their personal and work life. To assist you in these efforts we partner with Life Solutions, an affiliate of UPMC, to provide you with a Crew Member Assistance Program (“CMAP”). The assistance received from the CMAP is confidential and there is no cost to Crew Members for using these services. The CMAP provides our Crew Members with complete resources to address a wide variety of personal and family needs. Counselors are available twenty-four (24) hours per day, seven (7) days per week
PAID TIME OFF
Slice Crew believes it is beneficial to Crew Members and Slice Crew that Crew Members take time off so that they will remain productive and enthusiastic while at work in addition to having paid sick days available. Slice Crew provides flexibility and choices to Crew Members to take time off through Paid Time Off (“PTO”). PTO is available for use throughout the year, instead of providing separate time off for sick, vacation, personal reasons, and other purposes. Subject to the requirements of this Policy, you may use your PTO for any purpose, including for vacation, illness, personal reasons, appointments, school, and any other activity of the Crew Member’s choice
EMPLOYEE DISCOUNTS
Crew Members may purchase pizza and other food products at any participating Slice on Broadway pizza shop, for personal use, at a discounted rate of twenty-five (25%) percent off the retail price
WEEKLY PAY
FLEXIBLE SCHEDULE