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Retail General Manager LFBS - Preston Corners

Retail General Manager

Full Time • LFBS - Preston Corners
Summary of Benefits:
  • Medical Insurance
  • Dental/Vision Coverage
  • Long Term/Short Term Disability
  • Employee Life Insurance and Accidental Death & Dismemberment
  • Paid Time Off
  • Other Great Perks (Free Bread, EAP, store discounts, meal discounts) 
Essential Duties:
  • Team: Manage retail staff. Promote a positive work environment that encourages engagement, motivation, and productivity. Manage and execute La Farm’s human resource system which includes recruiting, interviewing, hiring, training, and developing staff. Identify staff goals and objectives, set clear expectations and monitor. Partner with HR to address people issues. Embody La Farm values through action, example, and communication: Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching, and Innovation.
  • Product: Develop merchandising, bring progressive approach, ensure product freshness, innovations, and new trends, and perform competitive checking. Ensure staff engages verbally with each customer and effectively sells through product knowledge and suggestive selling.
  • Sales and Service: Increase sales to meet and exceed company goals. Achieve sales, food cost and expense objectives. Maximize sales through merchandising, special promotions, marketing, and signage. Ensure superior standards of customer service and acts as Brand Ambassador.
Other Essential Duties:
  • Directing, controlling, and executing bakery operations to La Farm systems, policies, and procedures.
  • Manage labor schedules to ensure objectives are met for retail.
  • Plan quarterly retail features and communicate to staff how to execute plan.
  • Maintain production sheets to ensure availability, quality, and minimal shrinkage.
  • Enforce staff training and certifications completed according to specified manuals and/or checklists.
  • Ensure special orders are complete and accurate.
  • Oversee retail staff “daily sales focus meeting”.
  • Ensure completion of retail checklists and duties to time of day, week, quarterly and annual requirements.
  • Maintain display signage for retail area.
  • Ensure accuracy of cash handling and reporting (invoicing, special orders, deposits, change orders, petty cash, register accuracy, gift certificates, donations, cooking classes).
  • Complete food and beverage holiday planning system: six months of holiday menus, merchandising sets, production schedules, accurate recipe execution and holiday recaps.
  • Address and manage staff questions, grievances, and concerns; elevate to senior management as needed.
  • High level of cash handling and safe access.
  • Uphold company standards and policies for opening/closing.
  • Ensure safe working conditions and comply with all laws.
  • Ensure overall unit safety and sanitation goals and policies.
  • Maintain grade “A” or better by beating health and sanitation inspection standards.
  • Other Duties: The statements contained herein reflect general details of the job’s principal functions, knowledge and skills requirements, and scope of responsibility, but should not be considered an all-inclusive listing of job requirements. Individuals may perform other duties as assigned or needed.
Experience, Knowledge, Skills, and Abilities:
  • Previous high-end retail or food service management experience.
  • Analytical ability and math proficiency to monitor profitability, process and analyze financial information of daily operations.
  • Demonstrate Microsoft Excel and Word proficiency.
  • Ability to solve business related problems quickly and efficiently.
  • Excellent organizational skills (detail oriented, goal oriented, follow through).
  • Great relationship building skills and demonstrated positive demeanor as a team player.
  • Exceptional customer service skills and demonstrated sense of urgency to serve every customer.
  • Ability to work in fast paced environment and multitask.
  • Flexibility required: Weekends required, holiday work required, two days off (not consecutive).
  • Strong verbal communication skills.
  • Ability to develop constructive and cooperative working relationships with others.
Essential Physical Demands:
  • Ability to bend and lift 50 lbs.
  • Ability to stand and walk for extended periods of time.




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Summary of Benefits

MEDICAL INSURANCE
La Farm offers medical insurance through Blue Cross Blue Shield of North Carolina. Employees may choose from the plans: Choice Plus Plan: A high deductible health plan that allows you to enroll in a health savings account (save pretax dollars for use on medical expenses not covered by insurance. Choice Plus Direct Plan: A buy-up plan, where you pay a co-pay at your doctor’s office while meeting a lower deductible.
DENTAL COVERAGE
La Farm offers a dental plan through MetLife to all eligible employees and their family members. Coverage includes preventative care, major dental care, and orthodontia care.
VISION COVERAGE
Vision coverage is offered through MetLife to all eligible employees and their family members. Coverage assists with the cost of eye exams, lenses, frames and contact lenses.
LONG-TERM DISABILITY and SHORT-TERM DISABILITY
Long-Term and Short-term disability plans are an optional benefit and paid by employees through payroll deduction. This benefit applies to non-work-related injuries and illnesses. Short-Term disability covers 60% of your base salary to a maximum of $1,000 per week, for up to 26 weeks. There is a 14-day waiting period. Long-Term disability covers the portion of your base salary you select starting at 27 weeks up to federal retirement age.
EMPLOYEE LIFE INSURANCE and ACCIDENTAL DEATH & DISMEMBERMENT (AD&D)
La Farm offers basic life insurance for employees that is a 100% employer-paid benefit equal to your annual salary. Additional life insurance options are available for employees, spouses, and dependents. Employees are responsible for the cost of these voluntary options.
PAID TIME OFF (PTO)
Paid Time Off (PTO) provides employees the flexibility to use time off to meet personal needs. An employee is eligible to accrue PTO if he/she works a minimum of 30 hours per week and has completed 90 days of continuous employment.
OTHER GREAT PERKS
Free bread! At the end of your shift, we want you to go home with a loaf of bread. It is our way to say thank you for helping provide a great product and service for our families and community. Employee Assistance Program (EAP) – A program that offers confidential help for personal and professional issues that may interfere with your sense of well-being and productivity. The EAP is offered at no cost to employees. 10% discount on all items in our store La Farm meal discounts Free cooking classes (when space is available)