Assistant General Manager

Job Summary

Oversee, direct, and coordinate the planning, organizing, training, and leadership of restaurant staff necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. Reports to General Manager.

Activities and Responsibilities

Primary

Promote, work, and act in a manner consistent with the mission of Legacy Restaurant Group
Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis.
Ensure that guests feel welcome and receive responsive, friendly & courteous service at all times.
Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Compile and balance cash receipts at the end of the day or shift.
Perform various financial activities, such as cash handling, deposit preparation, and payroll.
Supervise and participate in kitchen and dining area cleaning activities.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Prepare all required paperwork, including reports and schedules in an organized, timely manner.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
Be knowledgeable of restaurant policies regarding personnel.
Perform personnel actions, such as hiring and terminating staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
Continually strive to develop staff in all areas of managerial and professional development.
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks
Attend all scheduled employee meetings and offers suggestions for improvement.
Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
Fill-in for fellow employees where needed to ensure guest service standards and efficient operation

Supplemental

Greet and seat guests, and present menus and wine lists.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
Present customer bills and accept payments.
Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
Develop restaurant objectives, budgets, policies, procedures, and strategies.

Minimum Qualifications

Be 21 years of age or older
Three or more years of front-of-the-house operations and/or experience as an assistant manager in the service or food and beverage industry
Able to understand and speak using the predominant language(s) of guests
Excellent basic mathematical skills
Able to handle money and operate a point-of-sale system
Able to work in a standing position for long periods of time (up to 5 hours)
Able to reach, bend, stoop and frequently lift up to 50 pounds
Stamina and availability to work 50 to 55 hours per week

Compensation: $35,600 to $50,000

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

MISSION:

To provide a unique and extraordinary experience to all in a manner that earns loyalty from guests and team members.

VISION:

We will be recognized as an extraordinary leader in the hospitality industry through the passionate pursuit of excellence across all our endeavors.

VALUES:

 Integrity – We will be open and honest in all activities. We will always do the right thing.

 Guest Focus – We are engaging, responsive, and flexible in providing the highest level of extraordinary hospitality to our guests.

 Respect – We value the team, and the guests, while embracing diversity and treating individuals with courtesy and politeness in all interactions.

 Community Volunteerism – Our business decision are guided by a shared commitment to being active and responsible members of the communities in which we work and live.

 Loyalty – We are dedicated to the mission of Legacy Restaurant Group, and we are all personally accountable for upholding and advancing its vision.

 Pursuit of Excellence - We will seek excellence in everything we do in an effort to create an extraordinary culture that achieves the highest levels of success by all performance measures.

The success of our restaurants is a direct reflection of the talent and dedication of our extraordinary team members.

From the kitchen to the dining room, every team member plays a vital role in our pursuit of the perfect guest experience. We are committed to attracting the best in the industry while treating each person with respect and dignity. You will be entering an environment where your hard work truly makes a difference and helps us in our pursuit of exceptional quality. We value the skills, strengths, and perspectives of our diverse team, and depend upon each other to cultivate an atmosphere that is disciplined as well as rewarding. We are continually sharing ideas and learning in order to improve our organization and ourselves.

Hospitality is a key ingredient for creating an exceptional dining experience, and great hospitality begins with a simple smile and genuine warmth. Smiles not only impress and welcome our guests, but also energize our teammates.

We approach food and service as an art form requiring grace, finesse, and sophistication. Acting with care ensures that efficiency never becomes haste and quality never suffers for convenience. Through thoughtful presentation of oneself and our food, we show respect for our ingredients, our buildings, our guests, and our colleagues.

Attention to detail is most important in hospitality and service. Often times the smallest things are the most memorable part of a guests visit. Every detail contains an opportunity to leave a lasting impression.

We hope your time with us will be fulfilling on many levels. It is our sincere wish to share the message of hospitality with you as a tool not only for the restaurant, but also for your daily life.

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