Company Overview

At IHOP of Greater New Orleans Area, we are more than just a restaurant; we are a thriving community of dedicated and passionate individuals. Our commitment to creating and maintaining a great work environment ensures that every team member can thrive and grow with us. Located in the heart of the Greater New Orleans area, Ruby Enterprises offers a vibrant company culture and meaningful connections with our local community. Join us and be a part of something special.

Job Summary

The role of an IHOP hostess or host primarily involves creating a positive first impression for guests. They greet and welcome customers, seat them at appropriate tables, manage waiting lists during busy times, and communicate with servers and kitchen staff to ensure a smooth flow of guests. Hosts/hostesses also answer customer inquiries and maintain a clean and organized waiting area. Their goal is to provide excellent customer service and enhance the overall dining experience.

Responsibilities

Develop and maintain professional functional working relationships with IHOP Team Members and guests.
Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
Rotate station seating to ensure the quality of guest service.
May handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return.
Handle cash in an accurate and responsible manner.
Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to Company cash-control policies.
Answer the telephone, take messages and take and complete all To Go orders.
Maintain guest checks in numerical order.
Maintain a waiting list as necessary.
Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.
Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
Perform cleaning duties according to posted cleaning charts.
Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.

Qualifications

Strong customer service skills are essential for creating a positive and welcoming environment for guests.
Effective communication is key for interacting with guests, servers, and kitchen staff.
Hosts/hostesses should have a friendly and outgoing personality to make guests feel welcome.
Ability to manage waiting lists and seating assignments efficiently, especially during busy times.
The role may involve handling waiting guests during peak hours, so the ability to remain calm and composed under pressure is important.
Accurate seating assignments and communication with servers are crucial for guest satisfaction.
Collaborative skills to coordinate with servers and kitchen staff for efficient table turnover.
Being able to adapt to changing situations and guest needs is important.
The ability to handle customer concerns or issues professionally and find suitable resolutions.
Managing multiple tasks, such as answering phones, seating guests, and checking for online/TOGO orders.
If responsible for taking payments, basic math skills and cash-handling experience may be necessary.
Maintaining a neat and professional appearance, including adhering to the restaurant's dress code.
Punctuality and reliability are highly valued in the restaurant industry.
Adherence to health and safety guidelines to ensure guest and staff safety.

Compensation: $10.00 - $12.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Ruby Enterprises provides a welcoming atmosphere where team members can take pride in serving hearty breakfasts, delectable sandwiches, flavorful entrees, and more, all while preserving the legacy of comfort, quality, and community that characterizes IHOP across generations. Ruby Enterprises ensures that IHOP remains not just a workplace, but a fulfilling environment where employees can connect, create, and thrive, all while contributing to the cherished memories that guests take home.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

For the fastest response to interviews & follow-ups. Opt-out anytime.

Let Us Text You!

Texting increases your chance for an interview. Texts for this job only. Opt-out anytime.

Location

Address

City

States

ZIP Code

Resume/CV

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

How many years of experience do you have?*

Are you willing to work flexible hours, including weekends and holidays?*

Are you 18 or over?*

What is your availability?*

Are you willing to work weekends and holidays?*

Do you have reliable transportation?*

Are you eligible to work in the United States?*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Race/Ethnicity

Disability Status

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Veteran Status

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

I was referred to this position by a current employee

Who referred you?

Benefits and Perks

Flexible Schedules

Many IHOP locations offer flexible work schedules to accommodate employees' availability and preferences.

Training and Development

IHOP provides training and development opportunities to help employees build their skills and advance in their careers. This can include on-the-job training and access to IHOP Academy.

Career Advancement

IHOP encourages career growth and often promotes from within, giving employees the opportunity to move up to higher positions, such as shift supervisor or management roles.

Health and Dental Benefits

Full-time employees may be eligible for health and dental insurance coverage, which can include medical, dental, and vision benefits.

Employee Meal Discounts

IHOP employees often receive discounts on meals when dining at IHOP locations, making it more affordable to enjoy the restaurant's food.

Recognition and Rewards

IHOP may have recognition programs to acknowledge and reward outstanding employee performance.