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Crew Supervisor 604 Ale House

Future Opening: Crew Supervisor

Part Time • 604 Ale House
SUMMARY OF FUNCTIONS

A Crew Supervisor manages the restaurant's daily operations. Most importantly, ensure that guests’ expectations are met and exceeded. Additionally, a Crew Supervisor will be held accountable for proper opening and closing procedures as mandated by management to ensure that the establishment is up to 604 quality and food safety standards. While maintaining FOH/support staff responsibilities as a tipped employee as management permits, Crew Supervisors are also responsible for product ordering, cash management, weekly inventory, and daily sales reports.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage a team of staff, including labor management and training.
  • Maintain order and discipline in the restaurant during working hours.
  • Execute opening and closing duties to ensure they are completed correctly and maintain cleanliness and maintenance 100% of the time.
  • Responsible for daily deposits and the correct operation of the POS systems.
  • Providing excellent customer service to guests and excellent leadership to crew members.
  • Gain a working knowledge of sales goals, cost of goods sold, labor allotments, budget variance, inventory counts, and all other reporting data as assigned. 
  • Enforce and monitor all health, safety, and sanitation standards in accordance with company policy.
  • Work closely to be responsive to all management team members to provide seamless execution of operational service.
  • Perform all FOH duties of a host, busser, bartender, Expo, and server, properly earning and claiming tips/tip outs per Company tip etiquette. Also, enforcing these rules among staff. 
  • Knowledge of all menu items offered at the restaurant. Accurately explains specials to guests if required. If asked, accurately answer menu items regarding the preparation method, ingredients, portion size, and side items accompanying the dish. If employees or guests ask, specify substitutions for items on the menu.
  • Determines par levels for daily needs and accurately prepares and communicates the prep list, with an average of no more than 2% waste on unused products.
  • Order food and beverage products according to par levels and allotment budget.
  • Ability to train and assist in onboarding new employees in the restaurant's service style and standard operating procedures, including safety and sanitation expectations.
  • Ensure Crew Members are current on food and alcohol serving certifications through direct or off-site certified training.
  • Assign daily and running side work for staff to ensure the restaurant runs efficiently.
  • Oversee staff and restaurant cleanliness and quickly correct and report any health hazards and code violations.
  • Check food storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
  • Arrange to provide staff coverage in case of employee absence and adjust staffing to meet business demands.
  • Communicate and support the events team regarding scheduled events and any kitchen operational updates or concerns.
  • Schedule and ensure staff report to work as scheduled while following human resource attendance procedures.  
  • Good mathematical skills and basic computer knowledge.
  • Responsible for proper cash handling, including closing reports based on company procedures.
  • Attend management training/meetings, including leadership and HR management training.
  • All other duties as assigned.

QUALIFICATIONS AND EXPERIENCE
  • 1+ years of restaurant management experience.
  • Positive attendance and work performance record.
  • Extensive food and beverage knowledge.
  • Strong leadership, motivational, people, verbal, written, and communication skills
  • Customer service experience as a Manager
  • Excellent decision-making, communication skills, and strong time management skills
  • Experience using POS systems and cash handling.
  • Passion for the food and restaurant industry
  • Familiar with restaurant and workplace safety policies and procedures.
  • Strong computer skills, including G-Suite (i.e. Docs, Sheets, Slides, etc.).
  • Ability to influence others and interact with all levels of the organization.
  • Organized and detail-oriented approach, including strong analytical and tactical execution.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to work extended hours, including weekends and/or holidays.

OTHER REQUIREMENTS

  • Must lift and/or carry up to 50 lbs. occasionally.
  • Outstanding oral and written communication skills.
  • High energy, positive personality with a sense of urgency..
  • Strong organizational skills, a can-do attitude, and the ability to prioritize, multitask, meet deadlines, and resolve issues effectively in a changing work environment.
  • Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
  • Must be able to stand and walk for extended periods.
  • Must have the ability to lift, stoop, and bend.
  • Must be reliable and punctual
  • Must be efficient and accurate with money and figures, including cash management.
  • Must be able to pass food safety training.
  • Must be able to work flexible hours, including evenings, weekends, and/or holidays.

Compensation: $20.00 per hour




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Benefits

Paid Time Off


Paid Vacation

Bereavement Leave

Emergency Days
Medical/Dental Benefits


Dental Insurance

Medical Insurance

Group Life Insurance

Universal Life Insurance

Short-Term Disability
Referral Program


Earn money just by referring friends and family to work at any 604 location.
Employee Discounts


Retail Discounts

Dining Discounts
Issued Uniform


Free issued uniforms for all positions.
Skechers Direct Program


Receive up to 30% discounts on Skechers work shoes. In-store or online with free shipping.
Management Bonus Program