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Hourly Manager - Service The Big Chill

Hourly Manager - Service

Full Time • The Big Chill
Benefits:
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Health insurance

Come join our team! The Big Chill 30A is now hiring for an Hourly Manager. This is a great opportunity to learn service management skills and work with a dedicated, supportive leadership team. We have multiple restaurant concepts on our property, including DUOS All-American eats, Local Smoke bbq, Tackle Box seafood kitchen, Nectar coffee, breakfast and smoothies, and Mile Marker 15 tacos, burritos and more.

Major Areas of Responsibility

OPERATIONS
• Ability to train, develop and coach team members on established TBC processes across multiple outlets
• Supervise & lead daily FOH and BOH team member workflow
• Maintain expert knowledge of all menu items, specifications & standards for presentation
• Follow all established systems and procedures while providing feedback to team members
• Complete weekly FOH inventories with direct manager
• Process invoices via R365 and in-house accounting systems
• Place weekly orders through approved TBC vendors

TEAM
• Practice discretion with sensitive information- wages, tips, HR related matters
• Effectively communicate with team members & management while offering operational support
• Recognize team member achievements
• Weekly Manpower planning
• Conduct interviews and give hiring recommendations

SERVICE
• Report to scheduled shifts on time, in uniform and ready for the shift
• Communicate clearly and establish positive guest relations
• Excites guests by offering additional assistance, guidance & service
• Model organizational service goals, standards and policies
• Anticipate & recognize challenges and offer solutions
• Adapt to changes in business with efficiency and energy
• Display patience, empathy and respect for guests and team members
• Contribute to a family friendly atmosphere

GENERAL QUALIFICATIONS
• Able to provide documentation as a legal citizen of the United States to work for any employer
• Able to read, write, speak and understand English 
• Basic math skills
• Pass background check 
• Complete Food Manager ServSafe training 
• Complete TIPs training 
• Able to operate technology systems (POS, Scheduling App, LMS, Inventory Control System, etc.) 
• Able to stand or walk for extended periods of time, reach, stoop, bend and lift 
• Able to work at least 35 hours per week
Compensation: $23.00 - $26.00 per hour




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Hourly Team Member Benefits

At The Big Chill, our goal is to create an oasis for family & friends to gather and enjoy quality time with each other. Our team is the most important component to achieving that goal! In addition to offering competitive pay and a fun & professional work environment, we also offer the benefits listed below.

Uniforms
Upon hire, all team members are issued a complimentary uniform that consists of 2 shirts, 1 hat and 1 name tag. Additional items may be purchased at cost.
Each year on your work anniversary, you will receive another uniform issue of 2 shirts, 1 hat and 1 name tag. Please let your direct supervisor know when it’s time for your anniversary issue.
Shift Meals
All team members receive a complimentary meal up to $20 in value with each shift worked (shift must be 6 hours or more). Please review the team member meal policy section of your handbook for more details on this benefit.
Discounts
All team members receive a 50% discount on items that are not eligible for the shift meal(ice cream, milkshakes, bottled beverages, coffee drinks).
When visiting The Big Chill during time off, all team members receive a 50% discount on all food & beverage purchases (excluding alcoholic beverages)
PTO (Paid Time Off)
All full-time, direct hire team members are eligible for paid time off. Please see the PTO section of your handbook for full details.
Insurance Benefits
All full-time, direct hire team members are eligible for insurance benefits. Please see the benefits section of your handbook for full deta
Bonus Program
Welcome Back Bonus: $100 per year (maximum $500)
End of Season Bonus: $200