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Operations Manager Uptown Alley - Midlothian VA

Operations Manager

Full Time • Uptown Alley - Midlothian VA
Benefits:
  • Fun and Exciting Work Environment
  • Culture & Community - engaging team events, monthly team recognition
  • 401k, Roth IRA
  • Financial Security - competitive salary, incentive bonus structure
  • Generous Paid Time Off Policies
  • Work-Life Balance - Flexible working schedule
  • Paid Parental Leave
  • Health & Wellbeing - company sponsored health and vision insurance
  • Professional Development
Role Purpose:
The role of an Operations Manager at Uptown Alley is multifaceted, encompassing a wide range of responsibilities aimed at ensuring the smooth and efficient operation of the facility while supporting the General and Assistant General Manager.
 
Key Responsibilities:
  • Strategic and Financial Management
    • Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management
    • Accountable to maximize daily sales and effectively manage costs, labor and cash control
    • Manage department labor costs within acceptable budgets 
  • Operational Management
    • Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
    • Ensure site inspections are within acceptable standards
    • Conduct daily “venue walks”- report any issues to the GM or AGM
    • Assist in managing daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, and quality product
    • Manage organization and cleanliness of departmental areas 
  • Staff Management 
    • Hire, train, and develop staff, ensuring they provide exceptional service
    • Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development
    • Handle disciplinary actions when necessary
    • Foster a team -oriented, positive work environment
    • Provide CE when necessary as it relates to food safety, and alcohol training, and workplace safety 
  • Customer Service
    • Ensure guest satisfaction by addressing and resolving complaints promptly
    • Monitor customer feedback and use insight to improve service quality and experience
    • Develop and oversee loyalty and rewards programs to encourage repeat business
Education & Qualifications:
  • Highschool or GED equivalent.
  • Must be 21 years old.
  • Must be able to work up to fifty hours per week.
  • Able to lift up to 50 lbs, Able to stand for long periods of time.
  • Desirable - AA or BA in business management or relevant discipline.
Experience:
  • Minimum 3-5 years experience with an FEC or restaurant in a managerial or leadership position. 
  • Experience in a high-volume restaurant or family entertainment center environment. 
  • Desirable - Previous experience in a leadership role at an FEC or restaurant 
Skills & Competencies:
  • Excellent verbal and written communication skills
  • Time management skills
  • Leadership skills
  • Meticulous attention to detail
  • Organizational skills
  • Problem solving skills
  • Customer service skills
  • Adaptability
  • Understanding of safety and overall health and safety compliance
  • Desirable - Basic understanding of financial management and basic financial principals 
  • Technological Proficiency
    • Basic payroll and HRIS platform understanding 
    • Basic working knowledge of our Customer Relationship Management (CRM) Software
    • Working knowledge of our Point-of-Sale (POS) Systems
    • Working knowledge of reservation and booking software
    • Intermediate skills with Microsoft office, and Windows based PCs
    • Desirable - basic Social Media proficiency 
Personal Qualities:
  • Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor 
Languages:
  • English
  • Desirable - Spanish
Department: Operations
Location: On-Site
Travel Required: No
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager
Collaborates With: Human Resources, Sales and Marketing, Administrative Support Teams
Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests
Compensation: $55,000.00 - $60,000.00 per year




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Benefits & Perks

Medical Benefits
At Uptown Alley we provide medical benefits to all Full-Time employees after 60 days of service.
Dental Benefits
At Uptown Alley we provide vision and dental benefits to all full-time employees after 60 days of service.
Retirement Benefits
We provide either a 401k with a company match, or a Roth IRA to all full-time employee after 6 months of service.
Generous PTO and Sick Time
All employees starting accruing on their first day of employment.
Learning & Development
Comprehensive Job Training and Upskilling.