All Jobs
All Jobs
Assistant Manager The Revel

Assistant Manager

Full Time • The Revel
Benefits:
  • Bonus based on performance
 
A Front of House Restaurant Manager (FOH Manager) is responsible for overseeing the customer-facing aspects of a restaurant's operations. They ensure that guests receive exceptional service and that the front-of-house team, including servers, hosts, and bartenders, works efficiently to create a welcoming and enjoyable dining experience. The role is a combination of customer service, team management, and operational oversight. 

Key Responsibilities: 

  1. Customer Service Management:

    • Greet and interact with guests to ensure a positive experience from arrival to departure.

    • Handle customer complaints, concerns, or special requests promptly and professionally.

    • Ensure that all guest interactions are handled courteously, with a focus on delivering exceptional service.

    • Monitor customer satisfaction and address any service issues that arise during the meal.

  2. Team Leadership & Staff Management:

    • Supervise and manage front-of-house staff, including servers, bartenders, and hosts/hostesses.

    • Schedule shifts, monitor employee performance, and provide feedback for improvement.

    • Lead by example, demonstrating exceptional service standards, and ensuring the team follows the same practices.

    • Train and mentor new employees, ensuring they understand restaurant policies, procedures, and service standards.

  3. Operational Oversight:

    • Oversee the flow of guests in the dining room, managing reservations, seating arrangements, and waitlists to ensure an efficient experience.

    • Ensure the restaurant environment is clean, organized, and welcoming at all times.

    • Collaborate with the kitchen and bar staff to ensure that food and drinks are delivered to customers in a timely and accurate manner.

    • Manage inventory for front-of-house supplies, such as napkins, silverware, glassware, and condiments, and place orders as needed.

  4. Financial Management:

    • Handle cash and credit card transactions, ensuring proper cash handling and POS system operations.

    • Monitor the restaurant’s performance in terms of sales, labor costs, and customer satisfaction.

    • Implement upselling techniques with staff to enhance the dining experience and increase sales.

    • Assist in managing the budget for the front-of-house department, helping control costs and maximizing profitability.

  5. Health & Safety Compliance:

    • Ensure that front-of-house staff adhere to health, safety, and sanitation standards.

    • Enforce proper food handling procedures and cleanliness practices in all guest-facing areas.

    • Ensure compliance with local regulations, including liquor licensing and health codes.

  6. Communication & Collaboration:

    • Maintain clear communication between front-of-house and back-of-house staff to ensure a seamless dining experience.

    • Work closely with the restaurant manager and other departments to implement new initiatives, promotions, and improvements.

    • Coordinate with the marketing team for special events, promotions, or seasonal offerings.

  7. Problem-Solving & Conflict Resolution:

    • Act quickly to resolve any issues related to service, guest complaints, or staff performance.

    • Work to prevent problems before they arise by maintaining a proactive and solution-oriented approach.

    • Handle emergency situations (e.g., customer injuries, staff issues, or unexpected incidents) in a calm and effective manner.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.