Being a Multi-Unit Market Manager at Andy’s Frozen Custard is an incredible opportunity for someone looking to work for an exciting, growing company. The Market Manager should have experience leading multi-unit stores in the restaurant industry, as you will be responsible for ensuring customer satisfaction, and measuring the financial performance of all the locations in your area while reporting directly to the District Manager. Andy’s Frozen Custard is a great place to work, and the people here love what they do.
Our mission is, “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”

KEY RESPONSIBILITIES

Responsibilities and essential job functions include, but are not limited to, the following:

Develop the store management team within the market to deliver legendary customer experiences in all stores.
Drive the implementation of company programs to meet operational and organizational objectives.
Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard.
Plan, identify, communicate, and delegate key responsibilities and practices to the store management team.
Review store environments and key business indicators within the market to identify problems, concerns, and opportunities for improvement.
Create market implementation plans to support execution of regional and company initiatives.
Follow up consistently to ensure accountability to plans.
Monitor and manage market-wide management staffing levels.
Utilize existing tools to identify and prioritize communications to the store management team within the district.
Access external resources to support company-wide operations including Marketing, Finance, and Store Development.
Solicit customer feedback to understand customer needs and the needs of the local community.
Utilize management information tools and analyze financial reports to identify and address trends and issues in district performance.
Be working in store a minimum of 3-5 days per week; Must be on store schedule.

QUALIFICATIONS

Experience

5+ years experience in food service industry
Direct supervision of 20+ employees
Responsibility for training and developing teams
Coaching employees and planning for succession on a team
Responsibility for scheduling hours or controlling overtime
Experience analyzing financial reports
Experience in a complex, fast-paced environment
Experience in a multi-unit environment

Basic Requirements

Must be able to work various shifts per week including early mornings, evenings, weekdays, weekends, and/or holidays
Bachelors Degree in Business/Hospitality Management (preferred) or equivalent experience in field
High school diploma
5+ years of high-level management experience

Required Knowledge, Skills and Abilities

Ability to manage the overall operations of multiple stores independently
Knowledge of retail or restaurant industry operations
Organization and planning skills
Strong operational skills in a customer-service environment
Supervisory skills
Team-building and leadership training skills
Ability to maintain communication with corporate office
Ability to handle confidential and sensitive information
Working knowledge of business processes and system development

Benefits

401K plan matching
Health, dental, vision, and life insurance
Advancement and travel opportunities
Bonus opportunities
Paid vacation, sick, and personal days after 90 days of employment

Compensation: $65,000.00 - $80,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Andy’s Frozen Custard, we don’t just provide jobs; we provide careers! Our employees are taught “the Andy’s way” through our specialized training programs that enable our employees to succeed. At Andy’s, we believe in promoting from within. In fact, many of our store managers started working at Andy’s as store associates. As we continue to expand our company, the opportunities available are growing as well. Apply today to become a part of the frozen custard legacy we are creating!

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