Busser/Food Runner
Part Time • Journeyman Valparaiso
At Journeyman Distillery, every role plays a vital part in creating the kind of experience our guests rave about. As a Busser/Food Runner, you'll work hand-in-hand with our service team, ensuring that the guest experience is seamless and unforgettable. You’ll be running food, clearing tables, and providing support to keep things running smoothly. Join us in a fast-paced, high-energy environment where we work hard, push forward, and are focused on growing something truly special!
All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.
CORE VALUES
GRIT
- Having a positive attitude that no challenge is too great
- Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
- There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
- 10,000-hour rule. Malcolm Gladwell: it takes 10,000 hours of intensive practice to be great
ALWAYS A JOURNEYMAN
- Excellence is a lifelong pursuit and mastery is an illusion
- The joy is in the daily work and pursuit of excellence, not in the final destination
- A focus on continual improvement and doing our best
1st CUSTOMER
- Treating every customer with the mindset that they are the business’s 1st ever customer
- Treating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience
- Clean facilities
- Being available to the customer and timely responses in any capacity
- This mindset extends to our vendors, suppliers, partners, and especially our fellow employees
- Never take the customer or employee for granted
- 362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed.
AMBASSADOR
- Taking pride and ownership in your work
- Engagement and active participation in your work and company activities
- Being a positive force in the workplace; creating a culture of positivity
- Extending common courtesy to self, employees, vendors, and guests
- Being an evangelist and promoter of the company and brand
At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.
Here’s a peek at what you will receive as a Journeyman employee:
- Outstanding Growth Opportunity!
- Paid Time Off – begins accruing on Day 1
- 401(k) with Employer Match available
- Medical Insurance – 30+ hours/week
- Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
- Free Quarterly Bottle of Spirit (21+)
- Unlimited $300 Referral Bonuses
- Loyalty Incentives (ask about our 5-Year Bottle Reward!)
- 25% Employee Discount
- Monthly Founders' Tour with Bill and Johanna Welter
- Annual Employee Holiday Party
- Shoes for Crews (Affordable Footwear)
A LITTLE ABOUT OUR CULTURE:
- Journeyman is an in-person work environment. We believe in face-to-face interaction, collaboration, and problem-solving.
- Journeyman is a non-smoking workplace. We believe in productivity and in your good health.
- Journeyman's purpose is to serve our guests. We are open 362 days per year, including the 3 major summer holidays.
- Journeyman believes in a strong work ethic! We work hard, push forward, and are focused on growing something special!
PRINCIPAL DUTIES:
- Promptly take food to table.
- Stock plates, boards, and bowls assigned to areas.
- Know food menu, ingredients, descriptions, allergens, and communicate appropriately with the kitchen.
- Monitor soups, pretzel cheese, and other condiments to ensure proper stock levels.
- Respond appropriately to guest requests. Communicate guest requests to server as needed.
- Communicate with server and hostess to assure efficient seating, table utilization, and customer service.
- Assist chef with expediting.
- Polish plates, silverware, and pizza boards.
- Stock area with appropriate liners, and to-go containers and condiments.
- Stock printer paper and ribbons in appropriate areas.
- Clean restaurant at the end of service and be sure to leave it in opening condition.
- Ensure that work stations are properly refilled at the end of every shift.
- Assist with special events as requested.
- Handle any problems that might arise both courteously and professionally.
- Nurture an excellent customer experience - understand and be prepared to communicate to guests our available food and beverage products, as well as Journeyman/Staymaker accommodations and services.
- Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
- Promptly clean table tops, chairs, and booths between seating. Also including the railing around the still.
- Ensure all high chairs and booster seats are cleaned regularly and put away properly.
- Check floor and sweep clean as required.
- Reset and arrange table tops.
- Thank guests as they are leaving.
- Could be asked to wash dishes in the absence of a dishwasher and or as directed.
- Keep area stocked with rags and spray bottles throughout shift.
- Monitor trash cans to ensure that they have trash bags in them, trash removed if needed, and cleaned weekly.
Requirements
- Ability to visually inspect food and beverage orders, read order forms and ensure that orders comply with the customer’s request.
- Ability to stand for 6-8 hours.
- Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping for up to five hours without sitting.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
CAREERS AT JOURNEYMAN
Are you ready to embark on a rewarding adventure with a rapidly growing, dynamic and energetic team? Take the next step in your career, by joining our guest-focused hospitality team. We are always looking for the best and the brightest. Find our open positions below and select one that speaks to you. Let’s get the conversation started.
(if you already have a resume on Indeed)
Or apply here.
Outstanding Growth Opportunity!
Paid Time Off – begins accruing on Day 1
401(k) with Employer Match available
Medical Insurance – 30+ hours/week
Free Monthly Bottle of Spirit (21+)
25% Employee Discount
Annual Employee Putting Competition
Unlimited $300 Referral Bonuses