Join our Team! The Big Chill 30A is a family friendly entertainment complex located on historic 30A, nestled between Alys Beach and Seaside. Our venue hosts 5 restaurants, 3 bars, retail shops, an arcade, an amphitheater for live music and a 25’ LED Jumbotron for sports and movies. We are open year-round, from 7am to 10pm.
Position: The Marketing and Events Manager is responsible for the strategic planning, execution, and oversight of all events at The Big Chill, from conception through post-event analysis. This role is central to enhancing guest experience and increasing brand visibility through memorable and engaging experiences. The manager will lead all facets of event logistics, vendor management, budget adherence, and on-site coordination, ensuring seamless and successful outcomes that align with The Big Chill core values.
Responsibilities:
Marketing
· External Marketing
- Collaborate with the Marketing Director & leadership team on social media strategy, content and promotions
- Collaborate with the Marketing Director on loyalty program promotions and tasks
- Maintain/create marketing assets including but not limited to
- Digital menus and onsite advertising
- Print media (property signage, offsite ads)
- Digital event calendars (website, community boards)
- Database of event photos and videos
- Manage property audio and video content (music playlists, television content)
· Internal Marketing
- Communicate to team members in person and digitally on events and marketing initiatives (newsletters, internal calendar postings)
- Communicate and collaborate to execute team member incentives, recognition programs and promotions
- Maintain/create recruiting and training assets across multiple departments
Events
- Coordinate development of annual marketing, events, holiday and promotional programming
- Manage on-site team members (event staff) that are responsible for event execution
- Manage on-site team members that are responsible for Local Store Marketing initiatives
- Manage 3rd party event and pop-up vendors including selection, accounting set up and scheduling
- Communicate event information to all stakeholders including team members, tenants, management and guests across multiple platforms
- Coordinate with the Director of Operations on the annual events budget
Catering
- Actively promote, sell and book catering events
- Coordinate with the operations team to execute food & beverage catering sales
- Establish procedures and execute team training for the successful execution of catering events and ensure company standards are upheld during events
- Coordinate with the Director of Operations to establish annual catering sales budget
Guest Relations
- Monitor and reply to guest feedback/inquires across multiple platforms
- Supply regular reports and analysis of guest feedback to leadership team
- Monitor and communicate within local social media groups
Qualifications and Requirements:
- BA or similar degree highly desirable
- 5+ years in hospitality or similar corporate environment required
- Experience with Food & Beverage operations preferred
Personal Attributes:
- Strong interpersonal skills, ability to communicate, and manage at all levels of an organization
- Strong problem-solving and analytical skills with the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results-orientation
Other Skills & Abilities:
- PC proficiency (Microsoft 365, Canva, Marketing/Advertising software platforms) along with the ability to navigate relevant operating systems
- Technology proficiency with the ability to learn multiple software platforms
Job Type: Full-time
THE BIG CHILL is a family-friendly entertainment complex located on historic 30A, nestled between Alys Beach and Seaside. Our venue hosts five restaurants, three bars, retail shops, an amphitheater for live music, and a 25’ LED Jumbotron for sports and movies. We are open year-round from 7am to 10pm. We provide a fun and lively gathering spot for families and friends to enjoy good food and positive vibes!
