Job Summary: Oversee dining room operations by providing solution-oriented, positive, exemplary customer service. Will oversee operations within the dining room and at the hostess podium. Our mission is to provide our guests with a 5-star fine dining experience by offering friendly, efficient, professional dining service. We accomplish this through teamwork. Our goal is to anticipate needs (our guests’ and our co-workers’), communicate well, pitch in as needed, and share a positive experience with our co-workers and guests. Engage with guests and “empower every person to celebrate life at its best.” Daily demonstrate our values of attitude, integrity, and teamwork.

Benefits & Perks:

Health Insurance - A Robust Group Health Insurance and Dental Insurance is available based on certain eligibility criteria.
Holidays Off - All restaurants are closed during major holidays, including Thanksgiving, Christmas, July 4th, Memorial Day, Labor Day, and Super Bowl Sunday.
Personal Time Off, Sick Leave & Flexible Schedules - We encourage our team members to take regular time off to maintain a healthy work-life balance.
Restaurant Discounts - Hourly employees plus three guests will receive 50% off total food and N/A beverage when you dine in at any Talk of the Town Restaurant. Managers will receive an exclusive dining card to dine each quarter.
Employee Recognition - Employee of the Month program and tenured employee recognition and gifts.
Direct Deposit - Payroll is paid by direct deposit and stubs will be emailed to the employee’s email.
Giving Back – Monthly Round Up for Charity program at all Talk of the Town Restaurants to support local charities in our community.
Family Culture Environment - A family owned and operated company since 1974, it is our goal at Talk of the Town Restaurants to make each employee feel like family!

PRIMARY JOB DUTIES:

Provide leadership and oversight of duties conducted by dining room servers and host/hostess, ensuring delivery of services in in alignment with Talk of The Town service standards.
Support dining management in the training of new team members relative to fine dining guidelines and dining concierge/reservation guidelines and etiquette.
Ensure cleanliness and proper opening/closing of the host stand.
Ensure team members are properly attired/uniformed.
Assigns servers to reservation floor plan.
Attends pre-meal meetings and assists during dinner service as needed.
Make reservations by phone and in person for dining and for to-go orders. Answer phone, check messages and return calls promptly.
Assures set up of special events.
Other duties as assigned.

REQUIRED EXPERIENCE: Two years of fine dining experience preferred.

REQUIRED SKILLS AND COMPETENCIES:
Knowledge of dining operations. Ability to provide high customer service levels in a fast-paced environment. Effective communicator and collaborator. Excellent telephone skills and professional manner. Must possess math and problem-solving abilities. Good computer skills. Must be able to read, write and speak the English language.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-50 pounds). Tasks may involve extended periods of time standing (90%) or sitting (10%). Ability to lead guests to tables and assist with seating.

Founded in 1974 by the father and son team of Charley and Ron Woodsby, Talk of the Town Restaurant Group encompasses six restaurants in the Central Florida area, including Charley’s Steak House, FishBones, Texas Cattle Company and Vito’s Chop House. The locally owned, Orlando based company has a long-standing history of success in the restaurant industry. Ron’s son, Clark Woodsby has since joined the company as Executive Vice President to continue three generations of the family's restaurant business.

We are always on the lookout for talented, outgoing and experienced people at all levels of foodservice to join our team in Orlando, Tampa, Kissimmee, Lakeland or Lake Mary. If you’re interested in working with professionals in a lively atmosphere, please fill out an application online or turn in your resume to any restaurant during normal business hours.

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How many years of hosting experience do you have?*

What has been your favorite hosting job and why?*

How do you handle a line out the door, a big waitlist, and the phone ringing all the time, when you are alone at the host stand?*

How can a manager best support you when you are busy?*

When it comes to picking up additional shifts, what best describes you?*

What is your availability? Please be as detailed as possible.*

What makes someone a great host(ess) and why?*

You are in the dining room when someone flags you down and tells you that they still don’t have their appetizer, which was ordered some time ago, what do you do?*

Which of the following hurdles during a shift would stress you out the most?*

Why should we hire you?*

Describe the last time you had a conflict with a co-worker and how the situation was resolved.*

What is the best way for you to receive corrective feedback*

The restaurant is busy and there is an hour’s wait. A customer approaches the host stand furious that he has not been called yet. When you look for his name on the list, you discover that you did call his name on multiple occasions some time ago. What do you do to resolve the situation with the guest?*

Were you ever hired by any of the following Talk of the Town Restaurants, Inc.?*

If answered with yes, identify which restaurant

If answered with yes, enter dates of employment

If answered with yes, identify the reason for leaving

I was referred to this position by a current employee

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Benefits & Perks

Health Insurance

A Robust Group Health Insurance and Dental Insurance is available based on certain eligibility criteria.

Holidays Off

All restaurants are closed during major holidays, including Thanksgiving, Christmas, July 4th, Memorial Day, Labor Day, and Super Bowl Sunday.

Personal Time Off, Sick Leave & Flexible Schedules

We encourage our team members to take regular time off to maintain a healthy work-life balance.

Restaurant Discounts

Hourly employees plus three guests will receive 50% off total food and N/A beverage when you dine in at any Talk of the Town Restaurant. Managers will receive an exclusive dining card to dine each quarter.

Employee Recognition

Employee of the Month program and tenured employee recognition and gifts.

Direct Deposit

Payroll is paid by direct deposit and stubs will be emailed to the employee’s email.

Giving Back

Monthly Round Up for Charity program at all Talk of the Town Restaurants to support local charities in our community.

Family Culture Environment

A family owned and operated company since 1974, it is our goal at Talk of the Town Restaurants to make each employee feel like family!

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Yes, Text Me!

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Benefits & Perks