Location: Corporate Headquarters
Reports To: Director of Franchise Operations
Employment Type: Full-Time
Job Summary:
We are seeking a dynamic and results-driven Multi-Unit Franchise Manager to join our Corporate Headquarters based in Frisco, TX. This role is responsible for ensuring consistent execution of brand standards, driving operational excellence, and supporting franchisees in delivering exceptional customer experiences and achieving business goals.
Key Responsibilities:
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Operational Oversight: Manage daily operations across multiple franchise units to ensure consistency, efficiency, and compliance with brand standards.
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Franchisee Relations: Build strong relationships with franchise owners and their teams, providing coaching, guidance, and support to improve performance and profitability.
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Brand Compliance & Standards: Ensure all locations comply with health and safety regulations, food handling procedures, and brand standards.
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Performance Management: Monitor key performance indicators (KPIs), analyze financial reports, and implement strategies to improve sales, labor efficiency, and cost control.
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Marketing & Promotions: Support local marketing initiatives and ensure proper execution of national campaigns.
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Problem Resolution: Address operational challenges and customer service issues promptly and effectively.
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Expansion Support: Assist with the opening of new franchise locations, including site readiness, staff onboarding, and launch execution.
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Communication: Maintain clear and consistent communication between corporate and franchise units.
Qualifications:
- Bachelor’s degree in Business, Hospitality, or related field (preferred).
- 3+ years of multi-unit management experience in the food service or restaurant industry.
- Strong leadership and interpersonal skills with a passion for coaching and team development.
- Proven ability to drive operational excellence and achieve business targets.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in POS systems, scheduling tools, and business reporting software.
- Must be local to the area and able to travel regularly between franchise locations.
What We Offer:
- Competitive salary and performance bonuses
- Travel reimbursement
- Health, dental, and vision benefits
- Professional development opportunities
- Supportive and collaborative team environment
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Layne’s was established in College Station in 1994. After years of perfecting our craft, we’re ready to graduate to bigger markets and we’d love for you to come with us.
We are looking for GREAT people! Huge emphasis on great! Our team is full of positive, friendly, hard working individuals and we strive to keep it that way. It is a huge part of what makes us such a great place to work.
Our promise is like our concept, it’s simple. We only serve four main products: Soon to be Famous™ Chicken Fingers, Crinkle-Cut Fries, Secret Sauce and Texas Toast. This allows us to provide the best quality food with the most efficient service. Check out our available positions, if you’d like to join the team.
