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Assistant Manager Mass Appeal Draught House & Grille

Assistant Manager

Full Time • Mass Appeal Draught House & Grille
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Job Title: Assistant Manager
Location: Mass Appeal Draught House & Grille
Status: Full Time
Reports to: General Manager
Salary Range: $55k-$65k per year

Description/Expectations:

Hendler Family Brewing Company is reopening its newly renovated taproom at Patriot Place, and we're gearing up for an exciting next chapter. The refreshed space is bigger and better, built to give guests more room to relax, enjoy great beer, and dig into something delicious.

We're launching a full kitchen program alongside the reopening — a menu built around elevated New England classics — and we're looking for the right people to help bring it to life. This is a ground-floor opportunity to help shape something new, in a space that's growing, and with a team that genuinely cares about doing things well.

HFBC brews will be pouring, the kitchen will be firing, and we are looking for good people to make it all happen. 

We need a seasoned leader with a passion for creating a strong, positive Team culture and exceptional Guest experience to join our team as Assistant Manager.

Working under the direction of the General Manager, the Assistant Manager is a leader at the Patriot Place location and within the overall hospitality organization. The successful candidate leads by example and sets the tone and standards for excellence, with a focus on consistently high-quality customer service.  They are constantly looking for ways to improve the guest experience through HFBC practices & standard operating procedures. They have a clear understanding of both company and departmental goals and their specific role in achieving those goals.

Essential Functions and Duties:

  • Taproom Operations: Oversee daily opening and closing duties, including cash handling, cleanliness, and restocking to ensure a smooth service
  • Beer & Service Quality: Maintain beer freshness and proper serving standards while delivering a welcoming, knowledgeable, and engaging guest experience
  • Team Leadership & Training: Lead, train, and support taproom staff, fostering a positive, collaborative, and hospitality-driven culture
  • Guest Experience: Greet guests warmly, provide recommendations, assist with orders touch tables, and ensure an outstanding guest experience 
  • Sales & Inventory: Track sales trends, manage retail and draft inventory, and ensure proper ordering and organization of supplies
  • Events & Atmosphere: Help plan and execute private and public events while maintaining an inviting atmosphere with the right music, temperature, and layout 
  • Compliance & Transactions: Accurately process payments, verify IDs, and ensure responsible alcohol service 
  • Scheduling & Staffing: Create and manage schedules 
  • Collaboration & Growth: Work closely with leadership, marketing, and events teams to support the taproom’s success and continuously improve operations.

Job Requirements:

  • High School Diploma or equivalent required
  • TIPS and/or ServSafe Certified, Crowd Manager Certified
  • Minimum 2+ years hospitality management experience required and brewery experience is a huge plus!
  • Strong communication skills (verbal and written) 
  • Ability to motivate, lead, and develop a strong team and individual team members
  • Exceptional time management, multi-tasking & prioritization skills
  • Knowledge of POS systems, scheduling software, and office/Google applications 
  • Demonstrates an eagerness for listening to ideas, questions, and feedback with trust and respect
  • Exhibits a strong work ethic and commitment to teamwork
  • Exercises discretion in handling and disseminating financial and non-financial information
  • Easily flexes and adapts to adjust to sudden changes

Physical Requirements:

  • Ability to lift at least 50 lb 
  • Ability to stand for extended periods of time
  • Continuously reach, bend, lift, carry, stoop and wipe

 Benefits: 

  • Medical, Dental, Vision coverage
  • Matching 401k after 9 months of employment
  • Paid time off, Vacation, Sick time, Company holidays 
  • Training and industry related education available 
  • Membership in Master Brewers Association of America 
  • Free case of our beer weekly (must be 21 or older) 
Compensation: $55,000.00 - $65,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Company Perks

proud to offer the following benefits to our valued employees

Medical, Dental, Vision
start on day one
Matching 401k
after 9 months of employment
Paid time off
Vacation, Sick Time, Company Holidays
Training
and industry related education
Employee Meals
Free case of our beer weekly
must be 21+ years of age