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Director of Sales and Marketing Uptown Alley - Manassas VA

Director of Sales and Marketing

Full Time • Uptown Alley - Manassas VA
Benefits:
  • Fun and Exciting Work Environment
  • Culture & Community - engaging team events, monthly team recognition
  • 401k, Roth IRA
  • Financial Security - competitive salary, incentive bonus structure
  • Generous Paid Time Off Policies
  • Work-Life Balance - Flexible working schedule
  • Paid Parental Leave
  • Health & Wellbeing - company sponsored health and vision insurance
  • Professional Development
  • Dental insurance
  • Health insurance
Role Purpose:
The role of a Director of Sales and Marketing leads revenue growth and brand strategy by aligning sales teams with marketing campaigns facilitating the coordination of sales activities for a specific location at Uptown Alley. This role plays a crucial part in ensuring smooth and efficient operations within the sales department and contributes to achieving sales targets and objectives.
 
Key Responsibilities:
  • Strategic and Financial Management
    • Develop and implement business strategies to ensure Uptown Alley operates efficiently as well as profitably.
    • Aggressively solicit and generate new Corporate Event Sales.
    • Assists in overseeing budgeting, forecasting, and financial analysis.
    • Responsible for generating all weekly, monthly and quarterly reports to GM, Corporate Director and Home Office.
    • Analyze data to assess operational performance and identify areas for improvement. 

  • Operational Management
    • Oversee the daily operations of the Events and Events team, ensuring smooth running and maximum guest satisfaction.
    • Responsible for all contract management, tracking signed contracts, securing deposits and final client payments.
    • Assist in negotiating contracts with vendors and suppliers.
    • Oversee the ordering and management of sales and event inventory 

  • Staff Management 
    • Hire, train, and develop event staff, ensuring they provide exceptional service.
    • Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.
    • Handle disciplinary actions when necessary.
    • Foster a team-oriented, positive work environment.
    •  
  • Customer Service
    • Ensure guest satisfaction by addressing and resolving complaints promptly.
    • Responsible for overall client satisfaction, ensuring proper and successful execution of all events.
    • Monitor customer feedback and use insight to improve service quality and experience.
    • Develop and oversee loyalty and rewards programs to encourage repeat business. 
Education & Qualifications:
  • Highschool or GED equivalent.
  • Must be 21 years old.
  • Must be able to work up tp fifty hours per week.
  • Able to lift up to 50 lbs, Able to stand for long periods of time.
  • Desirable - AA or BA in business management or relevant discipline.
Experience:
  • Minimum 2-7 years experience with an Family Entertainment Center or restaurant in a managerial or leadership position. 
  • Experience in a high-volume environment.
  • Desirable - Previous experience in a senior management role at an FEC or restaurant 
Skills & Competencies:
  • Excellent verbal and written communication skills
  • Time management skills
  • Leadership skills
  • Meticulous attention to detail
  • Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology. 
  • Technological Proficiency
    • Basic working knowledge of our Customer Relationship Management (CRM) Software
      • Working knowledge of our Reservation and booking software.
    • Working knowledge of our Point-of-Sale (POS) System
  • Intermediate skills with Microsoft office, and Windows based PCs
    • Intermediate payroll and HRIS platform understanding 
    • Desirable - Social media proficiency 
Personal Qualities:
  •  Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.
Languages:
  • English
  • Desirable - Spanish
Department: Operations
Location: On-Site
Travel Required: Occasionally
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager, Corporate Director of Sales
Collaborates With: Sales and Marketing, Payroll, Administrative Support Teams, Operations
Supports & Engages With: Manager Assistants, FOH, BOH, Guests
Compensation: $65,000.00 - $75,000.00 per year




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Benefits & Perks

Medical Benefits
At Uptown Alley we provide medical benefits to all Full-Time employees after 60 days of service.
Dental Benefits
At Uptown Alley we provide vision and dental benefits to all full-time employees after 60 days of service.
Retirement Benefits
We provide either a 401k with a company match, or a Roth IRA to all full-time employee after 6 months of service.
Generous PTO and Sick Time
All employees starting accruing on their first day of employment.
Learning & Development
Comprehensive Job Training and Upskilling.