Drift is a collection of independent cafes serving fresh, holistic foods and beverages while offering an interactive experience to each and every guest. The experience drives connections between people. As a team, we are united by this everyday. Founded in 2014, we are dedicated to making a positive impact on each guest through delicious coffee and made-to-order food

If you love running a balanced business, growing a team and creating an excellent guest experience, come work at Drift. We’re looking for enthusiastic and ambitious individuals to lead our Hampstead location.

Role Responsibilities:

Food and Beverage Quality, Safety, and Compliance

Ensure proper holding, temperatures, sanitation, and TCHPs for the Department of Health.
Ensure recipes and execution consistency of Drift standards for both food and beverages.
Manage ordering, inventory, product organization, and ensure deliveries are put away correctly for compliance.
Oversee prep list and ensure all menu items are available and correctly prepared.
Oversee cleanliness and sanitation of the kitchen.

Lead Guest-Facing Execution and Flow

Ensure a smooth service flow and timely delivery of both food and beverages
Professional and hospitable guest engagement, great customer service and work to resolve any guest issues.
Monitor guest wait times and overall guest experience during shifts.
Run successful shifts with proper pacing, preparation, and positioning of staff.
Make real-time coverage decisions to monitor labor as well as service performance.

Hold the Team Accountable

Manage callouts, attendance issues, and shift-level accountability.
Execute training and onboarding using existing materials.
Support Lead Cook and Lead Barista in their training sessions with teams.
Coach and provide corrective feedback to staff in real time.
Escalate repeated or serious issues to the GM and support GM in performance conversations.

Facility and Equipment

Full understanding of all kitchen equipment, oversee their maintenance, and troubleshoot with urgency.
Troubleshoot internet, POS, and Sonos connectivity issues to protect service.
Dial in espresso machine, diagnose coffee issues, and communicate issues to GM.
Maintain a clean and organized facility and parking lot, including all guest and staff areas.
Identify and respond to facility or maintenance issues to protect service.

Communication and Manager Expectations

Follow manager code of conduct and maintain professionalism in all communications.
Clear and consistent communication with GM and report any HR related issues.
Ability to work all stations within both FOH and BOH, and will work in station multiple days of the week.
Act as MOD when the GM is not present, and uphold all policies and procedures.
Any manager responsibilities not attributed to your direct role require attention on GM’s days off.
Partner with GM to set clear weekly focus points and execute within a timely manner.

**This Job description is not all-inclusive, and certain activities, duties or responsibilities may be required of the employee as needed.

Drift Pay & Benefits:

A passionate, fun, and positive work environment, with a welcoming and supportive team
Competitive pay + bonus plan granted based on sales, labor + food costs
Flexible PTO
401K with company match
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to exciting coffee & food
Complimentary coffee/meals
Flexible scheduling, because we respect work/life balance

We are an organization of people that values human interaction. If you want to be a part of something that is fresh, exciting and challenging, please apply and join us.

Job Type: Full-time

Pay: $17-$19 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Customer Service: 3 years (Preferred)
Management: 2 years (Required)
Kitchen: 1 year (Required)
Kitchen management: 1 year (Preferred)

License/Certification:

ServSafe (Preferred)

Work Location: In person

Compensation: $17.00 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Work With Us

At Drift we are on a search for individuals that appreciate hospitality. A team of people that drive a unique experience during each visit. Through exceptional food and beverage, genuine service, and a thoughtful atmosphere, we serve and connect with our guests.

Our Mission Drift is a coffee and cafe brand committed to giving each guest an authentic and memorable experience. We emphasize simple, fresh, holistic food and beverages delivered with heartfelt service in a clean, open environment. We do this to facilitate meaningful connections between people.

Join us to enhance the everyday experience we offer at Drift.

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